Frequently Asked Questions

Find practical information about shopping with our store below.

Orders are usually prepared within 2–4 business days after confirmation. Weekends and public holidays are excluded; business hours are counted during normal operating days, not continuously.

Estimated transit after dispatch is 3–5 business days. Preparation and transit are separate periods. Carrier delays, remote locations and exceptional conditions can extend estimates; delivery dates are not guaranteed.

Available destinations, shipping charges and applicable taxes are determined by the order and shown before confirmation. Contact us if delivery information is unclear.

Our voluntary return window is 30 calendar days after delivery for eligible unused items. Contact us before sending a return. Product-specific exclusions must be disclosed before purchase; mandatory consumer rights remain unaffected.

We cover standard return shipping for approved eligible returns using the instructions we provide. Contact us before purchasing a return label; additional services require prior agreement.

For voluntary returns, after receipt and inspection we normally initiate an approved refund within 5–7 business days. Payment-provider posting time is additional. Any earlier statutory refund deadline takes precedence. Refund arrangements follow the original payment method where possible; contact us for cash-on-delivery refunds.

Monday–Friday 09:00–17:00 (America/Toronto)